Questions, answered

It saves you the cost and time of going somewhere in person to buy or sell a ticket — you can do either from home, at any hour. AllEvents connects the people running events with the people who want to go to them, and gets you the best ticketing deal for every event on it.

Create an account with your email address. A confirmation link is sent to you — click it to confirm, then fill in your profile. If it is not in your inbox, check your junk or spam folder, mark it as not spam, and click the link from there.

Search for the event by name from the bar at the top of any page, or browse and filter by city, category or date. Open the event and you will see what is on sale and at what price. Choose your tickets — and your seats, if it is a seated event — enter who is coming, and pay. You do not need an account to buy.

By email, within a minute or so of paying — one ticket per attendee, each with its own QR code. That code is what gets scanned at the door. If you have an account they are also under My tickets.

Check your spam folder first — that is where most of them are. If they are not there, use Find my ticket and paste your payment reference. We will send them again. No account needed.

If your payment failed, no tickets were issued and you were not charged. You would have got an email saying so.

Yes. A receipt was emailed to the address you gave when buying, and the reference is on it — paste that into Find my ticket. If you cannot find the receipt either, write to us and we will retrieve the order and send the tickets on.

Send us a message with whatever you have — the email address you paid with, the event, roughly when. We will find the order and email the tickets to you.

A purchase is complete when the money reaches us. At that point the tickets are generated automatically and a receipt is emailed to you. If no ticket was issued, the order did not go through — bank transfers in particular can take some hours to clear, or the payment may not have been finished.

Yes — a printout and the ticket on your phone are equally valid. Keep it somewhere safe and make sure everything on it stays readable: a ticket whose code cannot be scanned is not a valid ticket.

No. Checking out as a guest works: each attendee is emailed their own ticket, and your receipt goes to the address you order with. An account keeps every ticket in one place, and it is the only way to request a refund through the site — a request has to attach to an account for us to know it is yours.

You can ask. Use Request a refund, choose the order and tell us what went wrong. An admin reads every request and answers either way, usually within a working day.

If it is approved, the money goes back to the card you paid with and the tickets on that order stop working. A request covers a whole order — we cannot refund part of one.

We email you and leave a notification in your account whenever the date, time or venue of an event you hold tickets for changes. Your ticket stays valid — check the new details before you travel. If the change means you can no longer go, ask for a refund and say so.

If an event is cancelled and not rescheduled, you get your money back. We will email you with the latest information and what happens next.

It can take a little time — there are administrative steps and the ticketing has to be confirmed. Keep proof of your ticket, and if you have changed your email address or phone number since buying, tell us as soon as you can.

Your card number never reaches us. Payment is completed on the payment provider's own secure pages, over an encrypted connection, and what comes back to us is a reference and an amount. Neither we nor the organizer can see your card.

Each ticket has its own QR code. Show it at the door — on your phone, as a screenshot, or printed. Every ticket is scanned once; a code that has already been used, or one from a refunded order, is refused.

Events are priced in the currency the organizer chose, and that is the currency you are charged in. Nothing is converted behind the scenes, so what you see on the event page is what reaches your statement.

Apply from Sell with us. Any account can — including one you already buy tickets with. A real person reads the application, and we email you the moment there is a decision. The full guide covers what happens next.

Ticket sales are paid out 24 hours after the event finishes, if the event took place on a weekday. For an event at the weekend, the payout is made on the first working day after it.

Everything you have created is under Events in your dashboard, with its status beside it — draft, waiting for review, live, or sent back. An event only appears publicly once an admin has approved it.

Once your event has been reviewed and approved you can promote it, and choose how long the promotion runs, from your dashboard. The promotion guide walks through it.

Nothing to list and nothing up front. The platform's commission comes out of what you sell, and the rate that applied to a sale is stored with it — a later change never rewrites what a completed order was worth.

Editing a live event sends it back for review. Approval is approval of something specific, and a date, venue or price that changed afterwards was never seen by the admin who approved what used to be there. Tickets already sold stay valid, and the editor warns you before the first change rather than after it.

Yes. Build a seat map of your venue, assign sections to ticket types, and buyers pick actual seats. Maps are reusable, so you build a venue once and clone it for every event you run there.

Invite them into your studio and give each a role — build events, work the door, see the money, or all three. They sign in with their own account and see only what their role allows.

Under notification settings, per channel and per kind. Ticket emails are never affected — if you have paid for something you get it, whatever else you have turned off.

Write to us. If it is about an order, quote the reference from your confirmation email and we can find it straight away.